When clients come into our office they always say we make them feel welcome. Customer Service is our number 1 priority.
Ashley K . Forrest
Ashley began preparing taxes in 2003 servicing military families. In, 2008 a Muskegon resident approached Ashley for her assistance with a Earned Income Tax Credit Audit, and after hearing her story she knew she had to help. Upon winning the EITC audit, the client shared her experience with others. The business began to grow, and the search was on for a location to call home!
Our specialty at Forrest Tax has been to offer people excellence through a wonderful experience. Because taxes are stressful and so many folks have had bad experiences, it can be hard to trust again. However through our many loyal customers, excellent reviews and conduct as a business, we specialize in making clients feel comfortable, and welcomed.
Forrest Tax takes pride in explaining the services that customers are receiving and educating them on ways they can protect, build, and grow their finances in the future.Being able to show a family how they can save money the next year and possibly increase their refund, or, showing a woman business owner how to fill out forms and make sure everything is up to Federal, State, and Local statues is a pleasure and a passion of the company. Education of laws and the reasoning behind the record keeping is vitally important.
We also believe that to be the best, you must have excellent customer service–being available to clients in the times that matter most. Whether it is taking a call after business hours, or opening the office because someone needs paperwork to make a deadline, we put our customers first. We prioritize our communication with clients because they are important to us.
Forrest Tax believes in continuing education and staff takes annual courses to ensure they are up to date with the latest tax and payroll laws. From attending webinars to tirelessly researching the most accurate tax information and software, our team is always learning and growing as professionals.
As an individual, Ashley has a strong sense of community and has always ensured that her staff and clients are involved with the community as well. The company stays on top of events that are happening locally so that they can be a part of local culture and contribute positively to Muskegon’s unique region. As a dedicated servant of the community, Ashley serves as an active board member of Pathfinders and acts as a philanthropic entrepreneur who loves to give to those in need.
Assisting/ Mentoring Small Business Owners
From Ashley personally:
“I support all business owners, however, being a woman makes me have a special concern for other woman own businesses, especially entrepreneurs.
I have several small business owners who are clients of mine. I have helped them to prepare and establish business plans. We have worked closely for approval of business loans, grants and even finding a brick and mortar location. I offer clients mentoring from my own experiences, as well as accounting and payroll needs! I am readily available to them for questions concerns and comments. It is not easy being a small business owner and we must support one another. Each step of the way I am there to support my clients. I rejoice with them as their dream comes true and cry with them when faced with adversities!”
Building Success Together
Although Forrest Tax was Ashley Forrest’s dream that came to life, she has not done it all by herself. Many women and men have put in their hard work, time, and effort to help the Forrest Tax dream become a reality. Our entire staff humbly thrives on the success of our clients, their families, and their businesses.
We hope to hear from you soon and look forward to protecting your financial interests through excellent accounting services.
Ashley K . Forrest
What our Clients are saying
This Place is a perfect place to get your taxes done! Completely Professional and the person who answers the calls is so good!!!Completely Professional
James is a Level II accountant who also specializes in payroll processing. In his free time he enjoys look walks on the beach and outdoor activities.
TaLonda has been with Forrest Tax since 2008. She has worked in many departments however enjoys working directly with clients. In her free time she enjoys cooking and making treats.
Lynn has over 30 years of bookkeeping experience! She specializes in general ledger, and understands that a balanced checkbook is a must! In her free time, she enjoys baking and spending time with her family.
LaTia is a unemployment representative for our clients. In her free time she enjoys spending time with her family.
Annette is one of our bookkeepers who also process account receivables for Forrest Tax. She enjoys spending time with her daughters and outdoor activities.
What our Clients are saying
Excellent service and very professional. My tax preparer Ashley was very knowledgeable and quick. She explained the process therefore answering all my questions. I will definitely be a returning customer next year.Excellent service and very professional
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